Refunds
Shopping at the airport is even more enjoyable and convenient than ever before. You may be familiar with the wide selection of shops, fantastic range of products and outstanding value at the airport. But did you know that as part of our commitment to providing world class customer service, we also offer a generous 60 day returns policy?
World Shopper Promise enables you to shop with total peace of mind knowing that if anything goes wrong with your purchase, or if you simply change your mind, you can return it and we'll guarantee a full refund*. You can also request, but we cannot guarantee, a replacement (for same), exchange (for different) or repair to the product.
How to return your goods
All goods returned under the World Shopper Promise must be received within 60 days of purchase, together with the proof of purchase.
Simply complete the returns form attached below and post together with your product and proof of purchase. Postage costs are not refundable unless your purchase is faulty, however courier charges are not refundable in any circumstance.
You don't need to worry about which airport shop you bought your purchase from, as all retailers at the airport participate in the World Shopper Promise. You'll have plenty of time to complete your trip and check out your new items, as we're happy to refund goods received within 60 days of the purchase date.
See the terms and conditions below for further details and exclusions.
If you have any queries regarding our World Shopper Promise, please ask any airport retailer or call 44(0)17 8447 5509 or emailĀ customerservice.uk@wdfg.com.